It has become a tradition for KING ICT to participate at the MIPRO International Convention. This year, KING's experts will present SAP CRM and SAP for Utilities - solutions for the liberalised energy market.
The lecture with the title “SAP CRM and SAP for Utilities as a comprehensive software solution for the liberalised energy market” will be held on Monday, 20 May from 12 to 1 p.m. within the HEP’s seminar.
The main challenge before the companies dealing in the distribution and sale of energy is quick and top quality adjustment to the changes related to market liberalisation.
The lecture will present the SAP industry solution for service companies dealing in the distribution and sale of electrical energy, gas and water to end consumers. The solution contains key processes such as customer relations management (CRM), device management, energy data management, calculations and invoicing as well as work management processes.
Moreover, processes referring to energy supply market deregulation and data exchange between the participants on the market will be presented.
The course of the implementation will be presented as an example of the implementation of this solution and the integration of SAP Utilities and the CRM solution with the SAP ERP solution at Energetica in Ljubljana.
Irena Husnjak, SAP Utilities Solution Advisor, KING ICT
Marko Nenadović, SAP Solutions Manager, KING ICT
Robert Kostelac, Regional Sales Manager, SAP Croatia